Interface test: Placing a quick hold
I was thinking about ease of use, and what we could to to improve the Koha OPAC from the point of view of the patrons, and the first thing my mind jumped to was the process of placing holds. For many patrons placing a hold is the goal of their visit to the OPAC. They’re looking for something they want, they find it in the catalog, and they want to get it. On Amazon.com the next step would be to buy it. In the OPAC they can place a hold.
What’s the first thing they see when they click one of those “place hold” links? Potentially this:
I hate it. It’s an ugly table with too many options. True, you can turn off some of those options for a simpler process. Turn off the OPACItemHolds system preference to eliminate the option of choosing a specific copy. Turn off OPACAllowHoldDateInFuture to hide the Hold Starts on Date column. Turn off OPACDisplayRequestPriority to hide the hold request’s rank in the queue. Now it’s a little simpler:
I’m still not crazy about it, and that’s why holds came to mind when I thought about what we could do to improve interactions in Koha. How can we make that interaction simpler? How about [almost] one-click “ordering?”
A fancier version would submit the form in the background. Clicking the “Yes” button would triggers a sequence of events:
- The hold would be submitted in the background.
- The interface would display some kind of “Working” indicator.
- Upon completion of the background submission, the interface would indicate success.
This is more complicated because the reserve script would have to be modified to work in new way. Error-handling would have to be incorporated so that if for some reason the hold couldn’t be processed the user could be warned. The advantage to this interaction is that the user never leaves the page, making it easier for them to find their way back to their original search–something which, incidentally, is also on our to-do list of ways to make things easier for the user.